Why I can not download my eBook or Audio MP3 Files?


  1. I bought an eBook, but I never received it

After payment of your order, you have received the confirmation email in your inbox, with the download link(s) of your PDF files (eBook) or MP3 Files (Audio)

Please look for that email, and use your download links.
If you did not find the email in your inbox, take a look in your spam folder, at the date of your order.



2. My download links do not work


You might have some problems with download links, because of the following reason:

 After your payment, you received a confirmation email with download links. Those links expire within 60 days, as mentioned on your confirmation email (see above)
If you have not downloaded your eBook or Audio files to your own device(s) within 60 days after purchase, the links will not work anymore.


3. I cannot find my downloaded files on my iPad / iPhone


We regularly get questions from clients with iPads/iPhones, about the downloads of our eBooks.
They apparently download the eBooks to their iPad but cannot find where they are stored afterward.  This problem is apparently only happening with certain models of iPad or iPhone.

There are no problems reported with other devices,

Since nobody of our team in Greece uses an iPad or iPhone, we could not investigate ourselves, but a UK Client investigated further, and we are grateful he has sent the answer to masaresi.com
Read below


Dear Maya,

The first person I saw at the Apple store, couldn’t find where the downloads were going from your e-shop either, but did admit that in the past, there has been an issue with the ipad operating system, (ioS), when it isn’t automatically able to recognize the format of the file being downloaded.

However, when she questioned a colleague, he told us that in the past week, Apple has released a completely overhauled version of ioS, specifically for the iPad, which is called ‘iPadOS 13.3’ & which is a free update for iPad users.

And when I tried it on my previous order, not only do your files download ok, there is now a small icon in the top right-hand corner of the screen which when you click on it, it allows you to choose where you want to store the download:

If you don’t click on this icon, the files will download the file into the user’s ‘iCloud drive Download’ storage area.

The only thing that doesn’t work absolutely perfectly is that it doesn’t recognize the Greek characters and so when they are stored, you can only identify the word ‘Unit’,or other English words or numbers in the title. (albeit the file can be renamed once downloaded and stored)


I hope this helps you and your customers to overcome the problems they’ve been experiencing, and I look forward to hearing when the next Omilo ebooks are out.

Best regards,




4. I see that my download link will expire. Why?
Had I known that I would have chosen the ‘hard copy” instead of eBook

Please note: The eBook does not expire at all, and you have it forever!
You just need to download it to your computer, tablet or phone within 60 days.

The reason: if clients will keep downloading continuously all the eBooks from the website, due to heavy traffic, the webpage will not work properly anymore and might slow down.
Nobody likes a slow responding website